Digital Coupon FAQs

What are fred’s Digital Coupons?

Digital coupons are electronic coupons. They offer savings just like paper coupons, only without the paper. fred’s digital coupons is a program designed to allow you to select (click) and save digital coupons online and redeem them at checkout by entering your unique 10-digit phone number.

How does the fred’s digital coupon program work?

First you must create a fred’s digital coupon account at, or by creating an account on the fred’s mobile app. Next, click on digital coupons to add them to your account. Finally, enter your unique 10-digit phone number at checkout to identify yourself and purchase the required item(s) for a digital coupon.

How do I create an account?

You can create an account by visiting and entering the required information. Or, download the free fred’s mobile app from the App Store or Google Play, click the digital coupons icon, and create an account by entering the required information.

How much does it cost to have a fred’s digital coupon account?

There is no charge to create or use your account.

Can I have more than one user on my fred’s digital coupon account?

No. Each account may have one registered user, though the account may be used by the entire household, by entering the same customer ID at the PIN pad.

How do I save a coupon to my fred’s digital coupon account?

To save a digital coupon to your account, simply click “Clip” on the coupon and it will be saved to your account. It will then be available for use immediately.

Do I have to wait a certain amount of time before the coupon is available?

No. Clipped coupons are available for use the moment you clip them.

How do I know if my coupons were clipped or saved to my fred’s digital coupon account?

All coupons you have clipped will show as “Clipped”. Additionally, you can see all of the coupons you have saved to your account in the “My Coupons” tab.

Where can I see the coupons I have saved?

You can see all the coupons you have saved in the “My Coupons” tab.

Is there a limit on the number of coupons I can clip?


Do I need to print Digital Coupons?

No. Our coupons are paperless and work automatically when you click to save them to your account and identify yourself at checkout. We do provide you the ability to print your saved coupons from the “My Coupons” tab for reference.

How do I sign into my fred’s digital coupon account at checkout?

You can sign into your account at checkout by entering your unique 10-digit number into the PIN pad.

How do I know the coupon has been used?

Your savings will be itemized on your receipt. Additionally, the coupon will be visible in the “Redeemed” section in your “My Coupons” tab.

Do coupons expire?

Yes. Expiration dates appear on each coupon.

How do I know when a coupon is going to expire?

The expiration date is shown on each coupon. Expired coupons will be deleted from your account automatically.

How many times can a coupon be used?

The number of times a coupon can be used is up to the manufacturer, but most coupons can be used only once.

Are all products for which there are coupons available at all stores and locations?

While the products for which we have coupons are broadly available, some products may not be available at all stores.

How often will there be new coupons available?

Manufacturers can add new coupons at any time, so check back often.

How can I see new coupons?

New coupons will be available in the “Coupons” tab, along with any other coupons you have not clipped.

Can I use a paperless coupon and a paper coupon for the same item?

No. Savings are limited to one manufacturer coupon per item purchased. Should a paper coupon be accepted for an item, the digital coupon will not be accepted and will remain in your account for future use.

How do I change my password?

After you log in to your account a, simply go to the “fred’s digital coupon” page, click on “Change” next to password on “My Profile”.

What do I do if I forgot my password?

Simply select the “Forgot Password” link next to the password field, and an email will be sent to your registered email address allowing you to create a new password.

Is my privacy protected?

Yes. See our privacy policy for full details.

What devices do your mobile services work with?

The mobile web site works on any mobile web-capable device.

What do I do when a coupon does not redeem at the register?

If you have trouble redeeming a digital coupon at checkout, please notify our customer service team by completing the form found at

If I return an item for which I received a discount, can I reuse my discount the next time I shop?

Once a coupon has been used, it cannot be used again.

If my transaction is voided after my fred’s digital coupon is entered, will the discount still be available for me to use?

Yes. As long as the transaction has not been finalized, you can use the discount in a future shopping trip.

My question is not answered here, where can I learn more?

For additional information about fred’s digital coupons, please complete the contact form found at or by phone at 1-844-462-3733 to get in contact with our customer service team.

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