Frequently Asked Questions

How do I find a store near me?
We have over 601 fred’s stores in the southeast region. To find the fred’s closest to you, click on "Find a Store" in the menu bar at the top and enter your location in the search box.

What is fred's policy on matching competitor's ad prices?
The item being matched must be featured in a current competitor's advertising circular or newspaper ad. The customer must present the competitor's ad to the checkout before ringing up the items. The item must be an identical item; including pack, size, brand, flavor, etc.

Included Items

  • The item must be featured in a current competitor’s advertising circular or newspaper ad.
  • The customer must present the competitor’s ad to the checkout before ringing up the items.
  • The item must be an identical item; pack, size, brand, flavor, etc.

Excluded Items

  • Buy 1, get 1 free promotions are not included in the program.
  • Clearance or discounted promotions are not included in the program.
  • Percent off department-wide or category-wide promotions are not included in the program.
  • Promotional purchases based on minimum purchase requirements are not included in the program. For example; 50¢ soda’s with a $10.00 purchase would not be included.
  • Internet ads and/or promotions are not included in this program.

Restrictions

  • Competitor’s featured limits will apply.
  • When matching a competitor’s ad, a coupon can be used, but it is not subject to doubling.

Why can't I view fred’s Website properly?
It could be because you are using an older Web browser. You may want to upgrade your browser.

Can I view the fred’s advertisement online?
Yes, our latest fred’s circular can easily be viewed on-line. Click here to view our most recent specials. You are guaranteed to find low prices at fred’s!

I have a question/comment about my local fred’s.
For specific questions or comments about your fred’s please call your local store. For the phone number of the nearest store, just enter your zip code at the top of the home page. You can also contact fred’s Home Office with any ideas or comments about your fred’s store. Just click here to contact us.

What is fred’s coupon policy?
A manufacturer's coupon is a coupon for cents off, which customers obtain from newspapers, magazines, internet, direct mailings, etc. It is valid at any fred’s store that carries the specific item featured on the coupon. Coupons that have been copied or reproduced will not be accepted. This includes black and white, as well as color, copies. Coupons that offer "Free" products will be accepted. Buy one, get one free coupons are accepted.

  1. fred’s will only accept manufacturers' coupons that feature items that we carry. (No competitors' coupons are to be accepted.) The item featured on the coupon must be the exact item that we sell, or we will not accept the coupon. The item must be the same brand, style, flavor, scent or size specified by the coupon.
  2. All valid manufacturers' coupons are accepted at face value at fred’s every day.
  3. Effective 5/21/16, fred’s will no longer double manufacturer’s coupons on Saturdays at any fred’s locations.
  4. No money will be returned for coupons that exceed the price of the product.
  5. Tobacco coupons cannot be doubled regardless of the face value of the coupon.
  6. Coupons that are expired ARE NOT accepted. If the coupon is presented the DAY it expires, the coupon will be accepted.

What is fred’s return policy?

  • We will offer a refund for most items purchased at fred’s, regardless of the fred’s location from which it was purchased, with a receipt within 90 days of the purchase date. We will offer an exchange or fred’s gift card when the return is not accompanied with the original receipt.
  • Returns which are not accompanied with the original receipt will be allowed, using the lowest recent selling price for the item(s). This amount may be used as an exchange or in the form of a fred’s gift card.
  • Small appliances and electronic products must be returned in the original package with all the accessories. In the event of an exchange, we must retain the new product box and any missing accessories which were not returned with the original purchase.
  • Music, movies, software and games can only be exchanged for the same title once opened. A refund may not be given once the product has been opened.
  • Because of customer safety concerns, we are not allowed to offer returns for tobacco, socks, undergarments or swimwear that is not returned in its original sealed package.
  • There is a 10-day waiting period for a refund when the purchase was made with a check. There is no waiting period to exchange an item or to receive a fred’s gift card when the purchase was made with a check.

What is fred’s layaway policy?

  • There is no minimum price per item for merchandise placed in layaway, but the total retail price must be at least $20.00.
  • There is a 10% deposit required when the layaway is originated.
  • A payment is required every 30 days and the layaway must be paid out within 90 days.
  • Consumable products may not be placed in layaway.
  • Christmas holiday layaway may vary and will be posted accordingly.

What is the address for fred’s headquarters?
fred’s headquarters is located in Memphis, Tennessee. The address is:

fred’s Inc.
4300 New Getwell Rd.
Memphis, TN 38118
901-365-8880

Where can I see fred’s annual report?
fred’s annual report can be viewed on-line in our Investor Relations section.

Does my fred’s have a pharmacy?
Enter your zip code at the top of the home page to find all of our fred’s Pharmacy locations near you.

Does fred’s have a policy regarding the stocking and sale of cage-free eggs?
Our mission at fred’s Pharmacy is to improve the lives of patients and customers by providing quality healthcare services and consumer products that deliver value to the communities we serve. fred’s is also concerned about animal welfare and will be engaging with our supplier community to determine a way to provide quality cage-free eggs to our customers at prices that are affordable. Our goal is to transition to 100% cage-free eggs by 2025, based on available supply and affordability.

Connect with fred’s:

Sign up to receive exclusive deals!

Find a store:

The fastest way to start saving money is to find a
fred’s store near you.